Resident Advisor

Resident Advisor

Location: Venti House, London
Contract: Full-time, 37.5 hours per week
Working Pattern: Monday to Friday, 9am to 5pm

Venti House is looking to appoint a Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. Mandarin language skills would be advantageous due to the diverse nature of our resident community, but are not essential.

Venti House is a brand-new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.

The Role

As a Resident Advisor, you'll support the smooth day-to-day running of the building while helping to create a safe, inclusive and engaging community where residents feel supported and at home.

Your responsibilities will include:

• Acting as a first point of contact for residents, providing excellent customer service in person, over the phone and via email.
• Supporting residents and their families as they settle into their new home and community.
• Using Mandarin language skills, where applicable, to support residents and families who may benefit from additional language support.
• Helping to build a positive living environment through the organisation of social events and activities.
• Managing resident communications via social media platforms and traditional communication methods.
• Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments.
• Working collaboratively with colleagues on site and across the wider Fresh business.

About You

You'll be approachable, organised and genuinely passionate about creating a strong sense of community. You'll be a great listener with excellent time-management and administrative skills, and you'll take pride in creating a welcoming and supportive environment for everyone who lives at Venti House.

Essential requirements:

• Strong communication and customer service skills.
• A proactive and positive attitude.
• Ability to work independently and as part of a team.

Desirable:

• Ability to communicate confidently in both Mandarin and English.

Benefits of working at Fresh

We offer:  

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. 
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme. 
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

#INDF