General Manager

Ready to use your leadership skills without sacrificing your evenings, weekends and holidays? 

If you're currently working in hospitality, hotels, leisure, healthcare or another customer-focused environment where late nights, weekend shifts and Christmas working are the norm, this could be the opportunity you've been waiting for. 

At Fresh, we're looking for a General Manager to lead one of our brand-new student accommodation communities in Southall, offering around 400 beds and opening to residents in September 2027. This is a chance to take your people leadership, operational management and customer service expertise into a rewarding environment where you can make a genuine difference to residents' lives, while enjoying a healthier work-life balance. 

Unlike many management roles, this position offers 37.5 hours per week, Monday to Friday, with working hours between 8am and 6pm. That means your evenings, weekends and Christmas periods can be spent doing what matters most to you. 

Start date 1st October 2026. 

The Role: 

As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.  

Key Responsibilities: 

• Recruit, lead and develop the on-site team including performance management in line with company policies.  

• Proactively drive and convert sales by working towards business‑wide KPIs, while motivating and supporting team members to achieve their targets. 

• Control site budgets, forecasting and expenditure 

• Own the end-to-end resident journey from enquiry to check out 

• Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant 

• Act as the primary representative of the Fresh brand, managing stakeholder and client relationships 

• Drive service standards, resident satisfaction and continuous improvement  

About you:  

You’re a hands-on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service led operation.  

You will bring: 

• Proven leadership and people management experience  

• Strong commercial and financial acumen with a track record of delivering sales or revenue targets 

• Confidence in managing compliance, safety and operational risk  

• A genuine passion for people, service and community-building 

• The ability to make decisions under pressure and lead from the front 

Think you hold these qualities and skills? Apply today!