Our welcoming residents team at Ty Nant is looking to appoint a Resident Advisor on a permanent basis to join Fresh and help deliver an outstanding place for our residents to live.
The Role
As a Resident Advisor, you will work 37.5 hours per week, Monday to Friday between 8am and 6pm on a rota basis, as part of a collaborative and supportive on-site team.
You’ll play a key role in creating a welcoming, safe and engaging environment for our residents. This includes organising social events, managing both digital (social media) and traditional communications, and supporting day-to-day operations.
Key Responsibilities
Acting as the first point of contact for residents, delivering excellent customer service via email, phone and face-to-face
Creating a vibrant community through events and resident engagement initiatives
Supporting reception duties, including welcoming residents and visitors
Assisting with administrative tasks, including processing rental payments accurately
Building strong relationships with residents, colleagues and the wider team
Helping ensure the smooth and efficient running of the building
About You
We’re looking for someone who is:
Friendly, approachable and people-focused
Highly organised with strong time management skills
Solutions-driven with a positive, proactive attitude
Passionate about creating a sense of community and belonging
Comfortable balancing customer service and administrative responsibilities
If you enjoy working collaboratively and making a genuine difference to people’s daily living experience, this could be the perfect role for you.
What We Offer
25 days holiday plus bank holidays
Dedicated training and development support
Access to in-house Learning & Development programmes and qualifications
Health cash plan to support everyday healthcare costs
Wellbeing support via Your Wellbeing Programme & OpenUp
Cycle to Work scheme
Life insurance
Access to exclusive shopping discounts
About Fresh
Fresh is a multi award-winning student accommodation provider, managing over 20,000 beds across the UK & Ireland. We believe great places to live start with great people – and we’re passionate about creating communities where residents truly feel at home.
If you’re a people person who thrives in a collaborative environment and enjoys making things happen, we’d love to hear from you.
