General Manager

Fresh are recruiting a dynamic, people-focused General Manager to lead operations at our 462 bed student accommodation development The Tannery in Leicester. 

This is a senior leadership role requiring a decisive, commercially minded manager who can lead from the front and deliver results across people performance, sales, compliance and customer experience.  

The Role:

As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.

Key Responsibilities:

• Recruit, lead and develop the on-site team including performance management in line with company policies.
• Proactively drive and convert sales by working towards business‑wide KPIs, while motivating and supporting team members to achieve their targets.
• Control site budgets, forecasting and expenditure
• Own the end-to-end resident journey from enquiry to check out
• Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
• Act as the primary representative of the Fresh brand, managing stakeholder and client relationships
• Drive service standards, resident satisfaction and continuous improvement

About you:

You’re a hands-on commercially minded senior leader with experience taking full responsibility for a residential, hospitality or service led operation.

You will bring:

• Proven leadership and people management experience
• Strong commercial and financial acumen with a track record of delivering sales or revenue targets
• Confidence in managing compliance, safety and operational risk
• A genuine passion for people, service and community-building
• The ability to make decisions under pressure and lead from the front

Think you hold these qualities and skills? Apply today!

Benefits of working at Fresh?  

We offer:  

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. 
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme. 
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind. 
• Be part of an award‑winning culture that celebrates excellence and innovation.
• Work in an environment with a strong focus on wellbeing and community connection.
• Join a business recognised for delivering market‑leading resident satisfaction.
• Benefit from clear opportunities for career progression within a growing organisation.

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!