Resident Advisor (Mandarin Speaking)

Mandarin‑Speaking Resident Advisor

Location: Croft Court, Bristol
Contract: Part-time – 25 hours per week
Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June

Croft Court, Bristol are looking to appoint a Mandarin‑speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents.

Croft Court is a brand‑new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.

The Role

As a Resident Advisor, you’ll work 25 hours per week, Monday to Friday, supporting the smooth day‑to‑day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.

Your responsibilities will include:

• Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
• Supporting Mandarin‑speaking residents and their families, helping them settle into their new home and community
• Helping to build a positive living environment by organising social events and activities
• Managing resident communications via social media platforms and traditional communication methods
• Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
• Working collaboratively with colleagues on site and across the wider Fresh business

We’re looking for someone who is solutions‑focused, enthusiastic and ready to make a real impact on the resident experience.

About you

You’ll be approachable, organised and genuinely passionate about creating a strong sense of community. You’ll be a great listener with excellent time‑management and administrative skills, and you’ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.

Essential requirements:

• Fluent in Mandarin and English
• Strong communication and customer service skills
• A proactive and positive attitude
• Ability to work independently and as part of a team

Benefits of working at Fresh

We offer:  

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. 
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme. 
• Access to exclusive shopping discounts to help your money go further!
• Life Insurance for peace of mind

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!